Service & Emergency After-hours Support
Quantum Electrical and Data provide our customers with 24/7 emergency callout services.
Our normal hours call out support is handled by our team within each Branch Office, who take the call details and dispatch the appropriate technician using SMS technology to site. The callout is tracked through to completion by the SIMPRO service management system, ensuring all calls are completed in a timely manner and follow up is automatically escalated.
When dealing with after hours callouts, Quantum Electrical and Data utilise the facilities of our after hours call Centre, which will take the details of the call and contact the appropriate after-hours technician.
The call details are recorded in our service management system and again a full follow through procedure is performed on every call, to ensure satisfactory completion and follow up.
To facilitate easy and immediate free access to our emergency callout facilities, Quantum Electrical and Data utilise a single access telephone system which ensures that you, the client, need only call one number for the service you require 24 hours a day, seven days a week.
Emergency Callout Service Number 1300 132 840